We Strive to Deliver a Premium Service

For further enquiries or to track your order, please contact our sales team via email, quoting your order number. Click here for our quick response email contact form.

Our products are made fresh in small batches as this prolongs their shelf life, however this can sometimes exceed our turn around time for delivery of orders. All orders that are placed will be dispatched as soon as possible via either Australia Post or Courier.
All orders should be placed preferably online through our secure website, by email or phone. Payment will be necessary before the order is dispatched. Orders over $50 will automatically be charged a registered fee to cover loss or damage (unless instructed otherwise at the time of order).

General Information

Pricing
All prices quoted are expressed in $AUD unless otherwise stated. Our prices are subject to change without notice.
 
Payment Options
Our web store will assist you with all payment options. Phone or email orders can pay by the following methods: Visa, Mastercard, Cheque, Money Order or Direct Deposit.
 
Claims / Damages
Always check your delivery against the packing invoice provided. All claims are to be made within 5 working days from the date of the delivery.

Returns and Exchanges
We are unable to accept returns of any opened or used products. If you wish to return or exchange an unopened product/s, you must contact us (please click here) prior to returning your products along with a detailed explanation of your comments/concerns. This will ensure proper handling of your request. Postage costs are not covered under our exchange policy – this is done at the expense of the consumer. No refunds are offered except in the event of a faulty product. Store credit is available in the event of an exchange and valid for 12 months.

Samples
We recommend that you purchase samples if you are trying a product for the first time. Please note that samples cannot be returned, refunded or exchanged. To purchase a sample, please click here to contact us with the products you would like to try and contact details so we can organise your samples and invoice.

Customer Service
We are a customer service based business and aim to assist you in total satisfaction with our products. We are committed to making your purchase with us as easy and enjoyable as possible. If you are not comfortable purchasing online, simply call our office and place your order over the phone. To speak with one of our sales team please click here and fill out our contact form and we will get back to you promptly.

Feedback/Comments
We want to hear from you, so please let us know your comments; we want to assist you in using our products for optimum results.

Hours of Operation
Please note our Office hours of operation are Monday – Friday 9.30am – 5.30pm. In the event that our staff are attending other calls, please leave a message so we can call you back. Our sales team respond to emails and web enquiries outside of our normal trading hours, please email through your enquiry and we will get back to you just as soon as we can.